Customer RMA Request - Environmental Monitor Service, Inc.

Customer RMA Request

Submit one request for each system. EMS will review your information and issue an RMA number before equipment is returned. Do not ship equipment until EMS provides the authorization number. EMS reserves the right to refuse shipments that do not have an RMA number. Review the RMA terms and return instructions.

Website

Customer name and company *

Address *

City *

State/Province *

ZIP/Postal code *

Contact name *

Phone *

Email *

Problem reported *

Purchase order number

Monitor location (company and state) *

Model number *

Serial number *

Flange-to-flange distance

Plenum-to-plenum distance

Estimate required? *

Yes No

Service speed *

Standard service$425 minimum diagnostic/estimating charge (5-10 business days)

Emergency service$638 minimum emergency diagnostic/estimating charge (less than 5 business days)

Return shipping information

Same as customer information above

Ship-to company/name *

Ship-to address *

City *

State/Province *

ZIP/Postal code *

Attention *

Return shipping method *

Customer UPS account number

UPS billing ZIP code

Shipping insurance? *

Yes No

Authorization * I have reviewed the RMA terms and understand that EMS must issue an RMA number before equipment is shipped. I understand that failure to send the required components will result in delayed service.